Customer Handbook

Every customer living in one of our affordable homes receives a Tenancy Handbook when they move in. Click on any of the individual sections below to get the information you need:

Section 1: Essential information

Section 2: Contacting us

Section 3: About your home

Section 4: Moving in

Section 5: Rent and other charges

Section 6: Repairs and maintenance

Section 7: Your tenancy

Section 8: Living in your home

Section 9: Advice and learning

Section 10: Have your say

Section 11: Moving on

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