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Have Your Say
We want to deliver excellent services which exceed your expectations of them. We can only do that by better understanding what you think about the services we provide. Your feedback is therefore vital to us and so:
- Every time you score our repairs service poorly, you will receive a follow up call so that so we can better understand why, and put things right.
- We will regularly keep track of how you feel about CHS and your services so that we can plan and make improvements. We know you value opportunities to do this face to face so every year we will ask at least 30% of you for feedback in this way.
Of course we will also formally consult you about any significant changes to your tenancy or to your home. For example, this might be about your service charges, our rent policy or refurbishment. And because everybody is different when we formally consult with you we will always provide a range of ways for you to feedback to us. Our approach to your feedback is summarised in our Customer Feedback Standard.
We know we need to be better at communicating how your feedback has made a difference so we will let you know the results within a month and what we will do as a result within 2 months. We will be open about any reasons where we cannot make changes too.
If you want to get more involved with us we have a range of opportunities to do that, including helping to recruit the right people to work for us and joining our Customer Panel. To see the full range, please click here.
We fully support customers who get involved by providing training, and paying for travel and childcare expenses. To see more about our approach click here.
For more information about having your say, please contact our Customer Involvement Officer on 01223 713 542 or click here to contact us.
You can earn extra time credits HERE.
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