Service Charges

Service Charge Policy

Service Charges

Depending on where you live you may be charged for communal services. Examples of service charges are communal gardening, window cleaning, heating and lighting and furnishings or equipment in communal sitting rooms. Where service charges apply we provide a schedule showing each charge. Charges are calculated based on costs likely to occur during the year and are set every April. Most service charges are covered by housing benefit, except for personal heating and water.  


We aim to provide services that you need as you are paying for them. When we propose to alter services we will consult you. If you think the servie level should change, let us know and we can consult all your neighbours who would be affected.  If you have questions or comments about your communal services please contact your Housing Officer.

Water and Sewerage Charges

Many residents receive their own water bill, payable directly to the water company. Where facilities are shared (eg in a block of flats) one water meter may be shared by everyone - in which case CHS adds a weekly charge to your rent. The charge is based on actual cost, so reducing water use means lower charges.

Housing Benefit does not cover water charges. However, if you have three or more children, receive certain welfare benefits and have a water meter installed, the "Watercare tariff" will reduce costs. The water company can arrange it for you:

  • Cambridge Water PLC - telephone 01223 403000
  • Anglian Water PLC - telephone 0800 919155

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