204 is our young people’s service in Wisbech and provides accommodation with on-site intensive support for 8 young people aged 16 and 17 who have been referred to CHS by Local authorities.

The purpose of the service is to support young people through their transition from social care to independent living.  Young people move on from 204 around their 18th Birthday. 

204 offers: 

• A safe, nurturing and empowering environment 

• On-site intensive support from an experienced skilled staff team 

• Privacy, confidentiality, dignity, independence, choice and personal rights 

• Support to make positive changes in your life 

• Personalised support to achieve your aspirations in line with your Pathway Plan 

• Support staff on site daily and overnight 

• A wide range of fun social activities to get involved with 

• Opportunities to access educational and work related activities 

• 7 individual fully furnished rooms with shared facilities – kitchen, bathrooms, sitting room, garden 

• Wi-Fi 

Referrals are only via Cambridgeshire Children’s social care 0300 111 3555 and you can contact our 204 team by emailing 204NorwichRoad@chsgroup.org.uk

FAQs

How long can I stay at 204? 

The service supports young people aged 16 and 17 through their transition from social care to independent living. Young people move on from 204 around their 18th Birthday to suitable accommodation, which may be supported housing or for some may be your own room in a shared house or your own flat 

What type of support will I get at 204? 

Our experienced staff will give you support tailored to your needs including: 

• Support and motivation to make positive changes 

• Getting into daytime activities, training, education and employment 

• Help with family relationships and making friends 

• Support to develop emotional intelligence, self-understanding, remove blocks to personal progress, enable recovery from issues experienced, and encouragement to develop your own personal identity 

• Life skills and becoming more independent 

• Coping skills and strategies 

• Staying safe 

• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 

• Budgeting and money management 

• Advice and support to claim welfare benefits 

• Understanding occupancy agreements and obligations, and keeping your tenancy 

• Support with moving on to suitable accommodation when turning 18 

• Setting up home and settling in 

• Continued resettlement/outreach support after moving on from 204 

Our team of support workers are on site 7 days a week and we have waking night staff, which means there is someone available to you at all hours of the day We work together with you to form a plan to help you overcome any issues you have experienced and to get your life on track so you can achieve your aspirations. Then we support you regularly to make sure you get everything you can out of living at 204 and are well set up for your move to independent living. 

How do I apply for a place at 204? 

All young people are referred to 204 by local authorities. You will be able to talk to us and visit to decide if you would like to live there and benefit from what we can provide for you 

How much will I have to pay to live at 204? 

The costs of living at 204 are paid by  local authorities. Your social worker will arrange for weekly payments, in line with current benefit rates, to be sent to you for all personal items, including food.  

Fenland Young People’s Service is currently going through a transformation from a hostel-based system to a floating support model with community-based accommodation.  We expect that this will be concluded in August.  We are temporarily not accepting referrals to the service but hope to begin doing so in August. 

In the meantime, if you are homeless or at risk of homelessness, please contact Fenland District Council’s housing advice team on 01354654321 or email housingadvice@fenland.gov.uk.

To read what our young people say about living here click here 

Fenland Young People’s Service offers 

• A safe, nurturing and empowering environment 
• One to one support from a dedicated worker 
• Personalised support to achieve your aspirations 
• Staff available during office hours with out of hours support available for emergencies
• A wide range of fun social activities to get involved with 
• Privacy, confidentiality, dignity, independence, choice and personal rights 
• Support to make positive changes in your life 

FAQs 

How long can I stay at ? 

The usual length of stay is 18 months to 2 years and when you are ready, we help you find suitable accommodation to move on to, this may be further supported accommodation, or your own flat.. 

What is the accommodation like? 

At Fenland Young People’s Service, we offer a variety of different accommodation, this may be a self-contained flat or a shared flat or house.  The accommodation you are put forward for, will be based on your level of independence and need at the time we complete you assessment.

What type of support will I get at Fenland Young People’s Service? 

Our experienced staff will give you support tailored to your needs including: 

• Support and motivation to make positive changes 
• Getting into daytime activities, training, education and employment 
• Setting up home and settling in 
• Help with family relationships and making friends 
• Support to develop emotional intelligence, self-understanding, remove blocks to personal progress, enable recovery from issues experienced, and encouragement to develop your own personal identity 
• Life skills and becoming more independent 
• Coping skills and strategies 
• Staying safe 
• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 
• Budgeting and money management 
• Advice and support to claim welfare benefits 
• Understanding occupancy agreements and obligations, and keeping your tenancy 
• Support with moving on to suitable accommodation 
• Continued resettlement/outreach support after moving on from Fenland Young People’s Service 

Our team of support workers work together with you to form a plan to help you overcome any issues you have experienced and to get your life on track so you can achieve your aspirations. Then we support you regularly to make sure you get everything you can out of living at Fenland Young People’s Service and are well set up for your move to independent living 

How do I apply for a place at Fenland Young People’s Service? 

You are welcome to visit us to find out more. You can apply for a place yourself or be referred by an agency you already have contact with. We will send you an application form 

What happens once I’ve applied? 

Once we receive your application form we will ask you to meet with us so you can talk about what you want. An assessment of your support requirements will need to be carried out by two members of our staff who will meet with you and your referrer 

How are places allocated? 

All applications and assessments are shared with the landlord , which owns the properties, and together a decision is made if you can be offered a place. The Service Manager will let you know the decision and this will be confirmed in writing. If you are offered a place you may be able to move in straight away if there is a vacancy, or if there are no vacancies at the time we may add your name to the waiting list. If you are not offered a place, we will tell you why and wherever possible suggest alternatives for you to try. 

Can I appeal if I don’t get offered a place? 

Yes, you have the right to appeal. You or your referrer must write to the Service Manager within 14 days of receiving the rejection letter giving reasons why you think the decision was wrong. 

How much will I have to pay to live at Fenland Young People’s Service? 

You will need to pay the rent and any service charges and may be eligible for Housing Benefit towards these costs.  You do not have to pay for the support. In some of our independent flats, you will need to pay for your utility bills, but staff are able to support you with setting these us and creating a budget or payment plan.  

At Wheatsheaf Close in Ely we provide accommodation and support young people aged 16-25 who are homeless or at risk of becoming homeless and who need some help  to make changes in their lives.

To read what our young people say about living here  click here .

You can apply to our service online by completing our housing referral form or alternatively you can download and/or print off a paper version of our form and email it to us at OneWheatsheafClose@chsgroup.org.uk 

Wheatsheaf Close offers 

• A safe, nurturing and empowering environment 

• One to one support from a dedicated support worker 

• Personalised support to achieve your aspirations 

• Support staff on site daily and overnight 

• A wide range of fun social activities to get involved with 

• Privacy, confidentiality, dignity, independence, choice and personal rights 

• 15 individual fully furnished rooms, with shared facilities: kitchens, sitting room, bathrooms, garden, bicycle shed 

• Wi-Fi 

FAQ 

How long can I stay at Wheatsheaf Close? 

The usual length of stay is 18 months to 2 years and when you are ready we help you find suitable accommodation to move on to, which may be your own room in a shared house or your own flat 

What kind of support will I get at Wheatsheaf Close? 

Our experienced staff will support you according to your individual needs including: 

• Support and motivation to make positive changes in your life 

• Getting into daytime activities, including training, education and employment 

• Setting up home and settling in 

• Help with family relationships and making friends 

• Support to recover from issues you have experienced, and encouragement to develop your own personal identity 

• Life skills and becoming more independent 

• Coping skills and strategies 

• Staying safe 

• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse 

• Budgeting and money management 

• Advice and support to claim welfare benefits 

• Understanding tenancy agreements, and sustaining your tenancy 

• Support with moving on to suitable accommodation 

Our team of support workers are on site 7 days a week. We work with you to overcome difficulties you have experienced and to get your life on track so you can achieve your aspirations and goals. We support you to make sure you get everything you can out of living at Wheatsheaf Close and are well set up for your move to independent living. 

How do I apply for a place at Wheatsheaf Close? 

You are welcome to visit us to find out more. You can apply for a place yourself or be referred by an agency you already have contact with.  

What happens once I’ve applied? 

Once we receive your application form we will ask you to meet with us so you can talk about what you want and need. An assessment of your support needs will be carried out by two members of staff who will meet with you and your referrer 

How are place allocated? 

All applications and assessments are discussed at an Allocation Panel meeting to decide if you can be offered a place. If you are offered a place you may be able to move in straight away if there is a vacant room, or if there are no vacancies at the time we will add your name to the waiting list. If you are not offered a place, we will tell you why and wherever possible suggest alternatives for you to try. 

Can I appeal if I don’t get offered a place? 

Yes, you have the right to appeal. You or your referrer must write to the Service Manager within 14 days of being told that we are unable to offer you a place, giving reasons why you think the decision was wrong. If the Service Manager thinks your application should be reconsidered, then your application will be looked at again at the next Allocation Panel meeting. If the Service Manager does not think your reasons for appealing are justified, your appeal will be passed to the Community Support Manager at CHS who will arrange an appeal hearing. You have the right to have someone with you at the appeal hearing 

How much will I have to pay to live at Wheatsheaf Close? 

You will need to pay the rent and any service charges and if you are not working we will support you to apply for Housing Benefit towards these costs.  You do not have to pay for the support as this is funded by Cambridgeshire County Council. 

The Young Futures Support Service provides accommodation and support for young people aged 16-25 who are homeless or at risk of becoming homeless.  

The CHS Young Futures Support Service works with other providers of young peoples’ supported accommodation in Cambridge which form the Young Futures Partnership (YFP) and includes Riverside, Richmond Fellowship, Orwell and YMCA Trinity.  

All referrals for supported accommodation for young people will come to the Young Futures Partnership, who will complete a trauma-informed assessment, and work with the referred young person to find the most suitable accommodation for them.  

If you are a regular referring agency, please log into In-Form and refer the young person via the Young Futures Partnership (youth accommodation)  

If you are a one-time referring agency, then please get in touch and we will arrange a referral/assessment  

If a young person wants to refer themselves, please contact Centre 33 or Cambridge City Council who can make a referral on their behalf.  

Our Young Futures Support Service offers:  

• Safe secure accommodation  

• One to one support, with support staff available Monday to Friday  

• Personalised support to achieve your aspirations  

• A range of fun social activities to get involved with  

• Privacy, confidentiality, dignity, independence, choice and personal rights  

• Support to make positive changes in your life  

• A fully furnished room with shared facilities in a house, usually sharing with 1 or 2 other people 

• Wi-Fi in the communal lounge  

FAQ 

How long can I stay with the Young Futures Support Service 

The usual length of stay is 18 months to 2 years and when you are ready, we help you find suitable accommodation to move on to, which is likely to be in the private rental sector. 

What kind of support will I get at the Young Futures Support Service (YFSS)? 

Our experienced staff will give you support tailored to your needs including:  

• Support and motivation to make positive changes in your life  

• Getting into daytime activities, training, education and employment 

• Setting up home and settling in  

• Help with family relationships and making friends  

• Life skills and becoming more independent  

• Daily living skills such as cooking, laundry  

• Coping skills and strategies  

• Staying safe  

• Advice and support regarding physical and mental health, diet, substance misuse, contraception, sexual health, domestic and other forms of abuse  

• Budgeting and money management  

• Advice and support to claim welfare benefits  

• Understanding tenancy agreements and obligations, and keeping your tenancy  

• Support with moving on to suitable accommodation  

Our team of support workers are available Monday – Friday. We work with you to form a plan to help you overcome any issues you have experienced and to get your life back on track so you can achieve the things you want to achieve. We support you to make sure you get everything you can out of living at YFSS and are well set up for your move to more independent living. 

Are there eligibility criteria I need to meet? 

You need to require and be happy to accept support to tackle issues you have experienced and help get your life back on track. 

You need to be aged between 16 to 25 years, and be homeless or at risk of homelessness 

How do I apply for a place at Young Futures Support Service? 

All referrals for supported accommodation for young people will come to the Young Futures Partnership. A support worker will complete an assessment with you, and work with you to find the most suitable accommodation. 

What happens once I’ve applied? 

Once the Young Futures Partnership has received your application, they will contact you to arrange an assessment  

How are places at YFSS allocated? 

All applications and assessments are discussed at the Young Futures Partnership panel meeting who will decide if you can be offered a place and they will contact you directly to let you know the decision 

Can I appeal if I don’t get offered a place? 

Yes, you have the right to appeal. You or your referrer must contact the Young Futures Partnership  within 14 days  giving reasons why you think the decision was wrong. If the Young Futures Partnership panel thinks your application should be reconsidered, then your application will be looked at again at the next  Panel meeting. If the panel do not think your reasons for appealing are justified, you will be told the reasons for this. 

How much will I have to pay to live at Young Futures Support Service? 

You will need to pay the rent and any service charges and may be eligible for Housing Benefit towards these costs. In many cases tenants only have to pay their personal service charge for hot water, heat and light as this is not eligible for Housing Benefit. You do not have to pay for the support. 

When are the support staff on site? 

Our staff are available Monday – Friday 9am – 5pm  

What is the age group and gender of people who live there? 

We house male, females and transgender young people who are aged 16-25 years old.