Policies and Procedures
Policies and procedures form an important part of how we work and the services we run to ensure we offer the best quality of service.
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Standards and Policies
Key Policies & Service Standards Documents
Please click on the relevant download for more information
- Anti Social Behaviour and Harassment Policy
- Compensation Policy
- Compensation Policy Appendix – April 2023
- Complaints Policy
- Ombudsman Complaint Handling Code Self Assessment Form
- Customer Service Standard
- Domestic Abuse Policy
- Equality Diversity and Inclusion Policy
- Housing Management Policy
- Lettings of Supported Housing Policy
- Lettings Policy
- Mutual Exchange Policy
- Rent Arrears Policy
- Rent Policy
- Safeguarding and Protecting Children and Young People Policy
- Safeguarding Adults Policy
- Service Charge Policy
- Shared Ownership Application for Alterations Policy
- Starter Tenancies Policy
- Unreasonable Customer Behaviour Policy