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Policies
Policies and procedures form an important part of how we work and the services we run to ensure we offer the best quality of service. For more information please contact us.
- Anti-social behaviour policy
- Compensation policy
- Compensation guidance notes
- Complaints policy
- Customer Service Standard
- Domestic Abuse policy
- Equality, Diversity and Inclusion Policy
- Equality, Diversity and Inclusion strategy
- Housing management policy
- Housing Ombudsman Complaint Handling Code Self Assessment Form
- Lettings policy (general needs)
- Lettings policy (Supported Housing)
- Mutual exchange policy
- Rent policy
- Safeguarding and protecting children and young people policy
- Safeguarding adults policy
- Service charge policy
- Shared ownership applications for alternations policy
- Starter tenancies policies
- Unreasonable customer behaviour policy